Put Patients First
“You treat a disease, you win you lose. You treat a person, I guarantee you’ll win – no matter what the outcome” – Patch Adams
We are about care, not a transaction. We always strive for a smile on our patients’ faces and put their needs first, and our doctors, franchisees and staff are ready to make sacrifices to ensure that always happens. Our products and services are designed with patients at the center, while being deeply immersed in their context to fully empathize with their realities and challenges.
Be the Change
“Be the change you wish to see in the world.” – MK Gandh
We do not compromise. We dream of a different world of humane, empathetic, non-exploitative healthcare, and refuse to stop until that dream is a reality. We take initiative to break barriers and challenge status quo, in big ways and small. We are resilient in the face of adversity, and are in this for a long-term reform at scale, not a short-term fizzle on the fringes.
Shoot for “WOW”
“Whatever is worth doing at all is worth doing well.” – Philip Stanhope
We strive for excellence in everything we do. We aim to deliver a WOW experience to our users and patients, creating wonder in big and small ways wherever possible. We contribute beyond our duties, enable others to achieve beyond themselves, and give more than we take. We believe in servant leadership, where your sole purpose as a leader is to serve the mission and enable your team to achieve excellence.
Hold Each Other Accountable
“It takes a great deal of bravery to stand up to your enemies, but a
great deal more to stand up to your friends.” – Albus Dumbledore
We expect the same high standards from others as we do from ourselves. No amount of discomfort stops us from challenging others when we see our mission or values being compromised. No ego is more important than our purpose – we take feedback from our colleagues as a precious gift that can help us be our best.
Celebrate Success AND Failure
“I have not failed 10,000 times. I’ve successfully found 10,000 ways that will not work.” – Thomas Edison
We love celebrating our successes and achievements, because its fun and inspirational. But while success reinforces things we already know, it is failures that teach us new and valuable lessons. We therefore celebrate failures too, striving to reflect and learn from them rather than shove them under the carpet. We take measured risks and prototype everything we do – “failing fast” is what makes us more successful.
Trust & Be Trustworthy
“In spite of everything, I still believe that people are really good at heart.” – Anne Frank
We believe people are worthy of trust until they prove otherwise. We are all responsible adults, and deserve freedom to make our own choices. It is not the job of the organization to police its people, its job is to empower them. We do not judge prematurely, and always give the benefit of doubt, even if it means getting our fingers burnt from time to time. The purity of our heart is more precious than being savvy. We are transparent about our emotions and motives, and always measure our own acts against the best judge of all – our conscience.
Close your eyes and take a breath (a.k.a. Chill out!)
“In improving the quality of life of others, don’t forget your own!” – Ahmed
Preaching well-being for others would be hypocrisy if we didn’t care about our own. We believe we should nurture the wellbeing of our team members – both physically and emotionally – by carving out spaces for reflection, maintaining good balance between work and life, and enabling each other to live healthier lives. And of course, throw in the occasional music night over a barbeque!