Putting the ‘Care’ Back in Healthcare

Walking into the Grameen Kalyan (GK) Health Center (HC), the first thing that hits you are the smiling faces of the Community Level Health Workers. While city hospitals and clinics are manned by personnel who are often discourteous and sometimes even downright rude, the community level health workers seem to have already put into practice what behavioral scientists thousands of miles away seem to have empirically verified only recently- that the quality of communication and…